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Analysis of factors affecting telemedicine use satisfaction: A literature review

Annisa Nurida(1), Djazuly Chalidyanto(2), Mochammad Bagus Qomaruddin(3),


(1) Doctorate Degree Program in Public Health, Faculty of Public Health, Airlangga University, Surabaya 60115, Indonesia
(2) Department of Health Administration and Policy, Faculty of Public Health, Airlangga University, Surabaya, east Java, 60115, Indonesia
(3) Division of Health Promotion and Behavioural Sciences, Faculty of Public Health, Airlangga University, Surabaya, east Java, 60115, Indonesia
Corresponding Author

Abstract


In the digital era, the role of telemedicine is increasingly vital in ensuring equitable and quality health access for all without being hindered by geography or economy. This literature aims to identify indicators of telemedicine service user satisfaction that impact the effectiveness and acceptance of telemedicine services. This study involved PubMed and Google Scholar. Inclusion criteria were published in the last 5 years, including studies that explore and analyze telemedicine user satisfaction indicators, through both quantitative and qualitative approaches, providing an understanding of the factors that influence users' perceptions of telemedicine quality. User satisfaction is an important indicator of telemedicine success. So that service providers must consider these factors in improving telemedicine services. From this literature, factors that influence user satisfaction were identified, including the availability of technology, the quality of telemedicine services, the level of trust in the security of personal data, the ease of use of telemedicine, and the interaction between patients and telemedicine service providersopulation. (Afr J Reprod Health 2024; 28 [10s]: 460-463).

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